A simple mindset shift changes everything

Callas: a symbol of
purity or death,
depending on what you
believe: kill that self-
defeating self-talk and
replace it with pure goodness.

Louise Hay first taught me to "change my thoughts, change my life" back in the 1980s when she published You Can Heal Your Life. I've used this strategy many times since, although sometimes it takes me a while to get there. It's simple, but not easy, and my brain's been known to play tricks. 

For example, a simple abundance lesson... My self-talk around money for a long time was two-fold: there's never enough, and I can't afford it. I didn't have good money models growing up, with mom living paycheck to paycheck or on credit, with plenty of emotional shop therapy. I see now how our money mindsets are much deeper than they appear.  

Clarify your priorities...

Checking your mindset about money, your self-worth, and what you believe you deserve are all pieces of your financial well-being. When I finally let go of those two beliefs, and dug deeper around other beliefs that impacted my well-being, like what I can have and what I can't, my financial well-being improved. Now, I no longer say I can't afford it. Instead, I have choices: 

• this is or isn't how I want to spend my money; 
• it is or isn't a priority; 
• it is or isn't aligned with what I say I want... 
• and if it's something I really want but the money isn't in the bank, I can focus on creating better circumstances to get it. Once committed, providence moves... 

...But I'll add a caveat: We have to know the stories we tell ourselves and actively work to change them to change our experience. 

Rethink your words

I had a huge a-ha the other morning.

I mentioned in my last post I started a 10-day Life Optimization challenge, which starts out with some intense (for me, given how little I do lately) exercise. I found myself thinking, "I'm really out of shape." There's a Facebook member group where participants share our experience, and someone else wrote something similar. But coach and facilitator Ryan Niddel's response took that "change my thoughts, change my life" mindset to a new level for me.  

His response? Instead say, "It feels so good to be getting in shape again."

Mic drop. 

So simple, but so big.  

Change your energy...

When I shifted my focus, my energy changed immediately. Until then, my backstory was: this is a ton of work; I'm never going to get back in shape; I don't know if I can do this... and I was a little sad, frustrated and discouraged. But that one shift in self-talk changed everything. My energy level increased. I now feel encouraged and hopeful. The pain in my arms and abdominals almost feels good! At least, it's a very present reminder that I'm doing something good for myself.

Lily of the valley
symbolizes a
"return to happiness"

...Change your experience

Another story: A woman in the group didn't have all the ingredients for the green smoothie we added on day 2, nor the money to buy them. But on day 3, she decided she was worth the investment, and used the last of her money to buy the ingredients because of that mindset message. She looked radiant in the selfie she posted (selfies are required; yet another step out of my comfort zone). 

On his podcast, Ryan recently talked about a similar situation when looking for a new office. He has several options available, all at different price points, and the amenities that either do or don't come with that. As he ponders his choices... does he want to play small or step into something bigger? How will each of these options make him feel about his business? About going to work every day? What impact will his environment have on his productivity? Will spending more on something he truly desires create a better outcome? Will spending less contribute to playing smaller? 

These types of decisions have the potential to be self-fulfilling prophecies... Just sayin'... 

That's not to say we should behave irresponsibly, but how do we decide what's responsible or if it just keeps us safe and playing small? 

What we tell ourselves has consequences

These stories are worthy of consideration when we think about the messages we tell ourselves and the impact they have on our lives. Our self-talk affects our work, our relationships, how we live, even the friends we have. 

How does what you say in your head directly influence your actions, and your results? When you think about what you want your life to look like, and how you feel about yourself, are they in alignment? And if not, what do you need to do to close the gap? How can you change your thinking to change what you experience? 


If you like this post, or this blog resonates with you in any way, please feel free to share it, comment below, or send me a message. I'm also available for one-on-one coaching—you can find out more here. 

Anger is an energy

Alone in the wilderness... or, well,
 in this case, on a beach. 

A few years ago, while talking about growing up, a life-long friend told me my anger scared her when we were teenagers. This caught me off guard; I had no idea. We met in elementary school; I was a lieutenant on the safety patrol and she was on my squad. From there, our lives became deeply intertwined; we know and understand our origin stories. And yet, her words made me think.  

As a teenager, I was small, smart, and cute, which didn't benefit me at that point in time and caused ire among my peers. So I was feisty; I had a mouth only sailors could love, and I was often in trouble with teachers for directing it at them.  

We learn to be angry... 

I learned how to be angry from my mom. That was her acceptable emotion, along with frustration. She yelled a lot, swore a lot, slammed doors, and threw things. Throughout our life together, I watched her vacillate between anger, frustration, and depression. Consequently, my teenage self yelled and swore a lot, and sometimes slammed doors and threw things (typically, just my hairbrush on bad hair days, though). Full transparency: I had a few good reasons to be angry. I just needed better ways to express it.  

I started my journey toward healthy expression in my early 20s, but it's an ongoing practice and I don't always get it right. As a newlywed, I yelled during an argument—and my husband's response taught me to quell my anger, even deny it. Instead, I withdrew rather than rocking the boat, which had its own unintended consequences.  

Now I'm rarely angry and I know anger is just one of many options. But it's also a useful one if we pay attention. It's a tool, a motivator. Or as John Lydon (nee Johnny Rotten) sang on Rise, it's an energy. It's information. 

Anger is often our quickest response in a heated interaction and can easily mask other emotions, like fear or hurt. Stopping in the moment, when we first feel angry, is a big step. What's it telling you? Stop, notice, and name it. Then choose how you want to respond to any given situation.  

I don't avoid conflict, but I stopped provoking controversy when I 'grew up.' That doesn't mean I don't express anger when I feel it, but I discovered my limitations around arguments. I sometimes struggle to follow a train of thought when emotions are high, and verbal communication can be challenging for me. That's why it's important to know I can stop. I also noticed in heated conversations with certain people that I can become overwhelmed and get flustered and acquiesce when they insist they're right. This also isn't OK, and I've learned to navigate those relationships more carefully.     

Communication, awareness, and boundaries 

Now, with a lot of deep work behind me and a high level of self-awareness, I have very clear boundaries, which makes setting limits easier. Anger isn't my immediate response.  

But here's something else: We typically have different boundaries for different relationships, and we're allowed to change and adjust them. We're also not required to tell people when we set new boundaries, especially if it puts us at risk in some way. Push-back is real. Sometimes, they don't know what's different, only that something is, and that's enough to cause a reaction.   

The trick, then, is to hold those new boundaries and not get sucked into old behaviors, and not get angry. I recently got tricked. Hence this post. 

Remember Charlie Brown and Lucy? 

I found myself in a situation where I expected a different result. I have a friend I regularly feel challenged by. I'm Charlie Brown, falling on my ass trying to kick a football that Lucy pulls away at the last minute. (Fool me once, shame on you; fool me twice... what?!?) I decided I couldn't do that anymore, so I created some new boundaries for myself in that relationship. I didn't share that; I just showed up differently. And then... here I was... I did the same thing, again, and I said a thing or two in a conversation I didn't want to have... and got lambasted for all the ways I was wrong. Charlie Brown... I should know better. 

I was livid. But... this time, I didn't react. I didn't swear. I didn't cry. I noticed it. I stepped back to look at what just happened.  

Behind the reaction...  

The Landmark Education Forum asks you whether you want to be right or whether you want workability. I aim for workability, which is why I don't think all disconnects need to be discussed. I could very easily find myself saying hurtful things that don't help. 

So what happened... I felt like a caged cat, trapped, attacked even... which made me even less interested in further engaging. It wasn't pretty, so we hung up with neither of us in a good place. What I know for sure is that this cannot happen again. I refuse to again be Charlie Brown.   

Trust your insides... 

I have finely honed gut instincts, and I must listen to them. I can't second guess myself, nor must I explain my actions and choices, nor defend them in most circumstances.

I mentioned anger is information, and this particular experience enlightened me to a couple of things. 

• How I relate to my partner: I have a new appreciation for my partner's process when he's working through something. Now, when I ask him what's up when my spidey senses are buzzing and he says 'nothing' or 'it doesn't have anything to do with you', I have to trust him. I must also trust that if he does have something we need to talk about, he'll let me know.  
• What's important to me: I have more clarity about my values and boundaries, how I want to show up, and what I expect in relationships, friendships or otherwise. 

As with anything else, there are always gifts... that proverbial silver lining. This exchange prompted me to write on my bedroom mirror, where I see them sometimes multiple times a day, a few affirming statements:  

• take up space
• amplify my voice
• know my worth (an ongoing theme here)
• trust myself, and 
• take no shit

None of this is about making someone else wrong, or not loving them. What I find I need is to rethink my relationships, my needs, and my interactions—which right now, is taking back some space, and when I say "no," know that I mean no, especially when something is personal and not about them. 

Writing this, I feel less angry and more compassionate, for my friend and myself, even as I recognize I'm done with being Charlie Brown.  

Anger... it's useful. In this case, it caused me to pause and reflect, and then stand firm, know my worth, and resolve to set more limits.   

Let anger be your guide...

And, lastly, there's a lot to be angry about in the world... like oppression and inequity. That's where anger can be truly motivating. It's information and an energy. Use that. But don't let it consume you, and when you feel it, explore it.   

If you like this post, or this blog resonates with you in any way, please feel free to share it, comment below, or send me a message. I'm also available for one-on-one coaching—you can find out more here. 

In the driver's seat

Closed doors don't have to be deterrents,
especially if they lead to the beach. 

Where are you headed? Or, as Robert Kiyosaki asks in Rich Dad, Poor Dad, "Where is this daily activity taking you?"

Between now and the ultimate destination we all share━our final resting place or the afterlife, or whatever you believe━we have more control than most of us think about what gets done in between.  

Don't we all want meaningful lives? No regrets when it's all said and done? 

I know I do. 

Early on, I didn't know I had control over my destiny. I made a lot of bad decisions, and assumed things "just happened to me". A long-time acquaintance once observed that I couldn't get any traction; he was talking about my career and finances, but he could've said that about any part of my life. I felt like the proverbial rug was consistently pulled from underneath me whenever I finally got things moving, or found some flow. I was held victim to my circumstances━they drove my beliefs and consequently, my actions and what I experienced. 


Consciousness is cause? 

This, even though I was introduced in my early 20s to the idea of consciousness as cause, that I could change my thoughts and therefore change my life. I don't remember hearing about deep-seated beliefs, nor how they drove my circumstances, no matter what I did with my thoughts. 

Affirmations are great, but until you know who's driving, you'll only get so far. 

Not-my-cat (aka #nmc) in my suitcase;
he only *thinks* he's driving.

My inner mean girl had my route mapped out. She told me I was stupid, not enough, nor worthy, why bother... I couldn't have whatever it was I wanted. I still set goals, stated affirmations, did the work, and even made progress. But only incremental. I didn't really believe I deserved what I wanted. 

It wasn't until a therapist asked me if I believed life is hard that I finally got "life just is" and that I could make better decisions and consciously create my future. I saw the beliefs that ran my life, and at last shifted my inner dialogue. The words were now just an ingrained habit, so as with any bad habit, I focused my attention to change it. 

Intention, plus attention, followed by daily action, will move you in the direction you want to go.  

The future calls me in... 

My past no longer dictates my future. My future calls me in based on my choices, intentions, and new beliefs━I'm worthy, smart, creative, and I can have what I want. I know what I want my life to look like. There are things I must now learn that I was incapable of understanding with the old mindset, and change behaviors that support my direction, but that's all possible. 

Sometimes I detour back and briefly get stuck, make the occasional bad decision, repeat an old belief... but what's different is I now know it's mine to choose, and I see the impact on my outcomes. 

What is it you're looking for? What do you want your life to look like? Do you believe your past must determine your future? Do you have beliefs running in the background that trip you up and send you on detours?  

To find out, pay close attention to what you tell yourself when you're not paying attention, or when things aren't going the way you want them to. That's where the insights come from. 

Own your power, know your worth

And that's where the power is. You can change your mind and change your actions. Daily actions━notice your inner dialogue, write a new script, and choose activities that support your direction━will make sure you're the one who's driving.  


If you like this post, or this blog resonates with you in any way, please feel free to share it, comment below, or send me a message. I'm also available for one-on-one coaching, which you can find out more about here. 

When to say yes and when to say no

Lake Serene

Yes, I hear you. No, I don't agree. 

Yeah, no... Sometimes you need both yes and no at the same time. (And if you know me personally, you'll hear me say this frequently.)

The words are so simple, and yet, they're not. That's why I developed a few guiding principles about when to use each one.

1. When fear drives, say yes anyway. Years ago, during the throes of my divorce, I realized I'd been saying no a lot, and that I'd become afraid to do anything, After a late-night drive, I landed at the Blaine Harbor Marina, writing in my journal, crying and feeling sorry for myself. Light bulb moment: That wasn't how I wanted to live my life, nor how I saw myself. The pact I made with myself at that moment still stands. When fear calls, I say yes unless there's a good reason--not excuses--to say no. We've all heard about deathbed regreets--what they didn't do, not what they did. Life is short. Grab it! "Sure, I'll jump off a cliff; happy to," I said when friends planned a hang-gliding day in Rio. No regrets.

Caveat: Sometimes we're afraid for a reason, and we have to pay attention to our spidey senses. Listen to your guts. 

2. Commit to an absolute yes. How often do we say yes when we want to say no? We often confuse obligation with our need to be liked, approved of, or accepted. We want to be helpful or do the right thing--but the right thing might not be right for us. Sometimes, a yes is enabling; we deprive people of what they most need for their growth. So later, we regret that yes, when we're zapped of energy and resources. Food for thought: Unless you can answer with an absolute yes, say no.

3. No is a complete sentence. It's OK to say no without adding a why. This takes practice if you're not used to it. Say, "no, thank you." Or, "I decline." Or "thanks for offering, and no thank you." And be firm. We don't need a rationale. Women in particular do this because we learn early to justify ourselves. No, I'm not having kids. No, I'm not available. No, I'm not willing to do that. No, I'm not interested. Just no.

4. Say no to say yes. When we say no to one thing, we say yes to another. 

5. Yes, and... Of course, we all have real-life obligations where yes is a must no matter what--work and children often come with exceptions. Relationships require compromise and sacrifice. What's important is to pay attention and know why you're saying yes. That absolute is always worth considering.


Yeah, no, yeah... 

Forrest and I went for a hike on Sunday. I said yes because I knew I needed it. Was it an 'absolute yes'? No. It was a yes with trepidation. Fear. I was afraid I couldn't do it, might hurt myself, winter conditions, or... frankly, looking bad and being judged (my stuff...). 

And, I heard my self-talk and realized "no" was the wrong answer.

I love hiking in the offseason - there are fewer people and it's life-affirming. The brisk chill, the shades of green, shadows and panoramas, and ... quiet. But with a busy schedule, it's rare that I get more than a 500 ft elevation gain.

The frozen lake in the background

Kudos to those trail builders: the 2000 ft elevation gain was mostly switchbacks and rocks. After 2.5 hours, we hit snow, so we stood next to the frozen lake and ate our cheese sandwiches using the icy bench as a table, as avalanches fell steadily from Mt. Index.

So... what about yes, and what about no? 

Pay attention. Why say yes when we want to say no, and why don't we say no when it's for our greatest good?

We serve the world better when we take care of ourselves; being "nice" and doing "the right thing" isn't really the right thing. We have more to give when we truly mean yes, and when we really mean no. Fear can be our guide but we can't let it drive. It often keeps us playing safe, instead of living full, enriching lives. 

In 2019, make a pact with yourself to be deliberate about yes and no. Practice! You'll be happier, healthier, more energetic, and have more to give when it matters.

Wishing you a very good year!

Fine tuning, not improving

The self-help and self-improvement industries rake in money hand over fist, but lately the conversation about "improving" ourselves seems to be shifting. Good. Let's stop. Helping ourselves? Sure. Improving? Not so much.

As a coach, I see my clients as whole, complete, creative, and resourceful, and in 'new thought' spiritual teachings, we're all perfect as we are. What we consider "imperfections" are those unique character traits that make us different and special.


So--what if we just need fine tuning? 


Honestly, there's nothing wrong with us. Not really. We're human, and we're all different.

That doesn't mean we can't improve or develop skills, become better versions of ourselves, that we don't have more to learn, or explore whatever we're intrigued by. But that's not us.

We may see others as having something wrong with them, because they think differently, do differently, or believe differently than we do. But that doesn't mean it's true. And it doesn't mean they need improving, no matter how much we disagree with them.

Improving implies the need to fix, 

and fixing implies that something's broken. 

Bones break (those can be fixed...). Parts of us break down. Sometimes we say "I'm broken" to emphasize a point. Our hearts break, our spirit breaks. But most of us aren't actually broken. Being in pain isn't broken; it's a very real and important part of living. There's always possibility for something to be different, even when it feels impossible and we can't see it. We may have a belief to let go of or an old story still dictating our behaviors, but to shift these, we reprogram, unlearn, or create, not fix.

Maybe it's years of being advertised to that's turned me off to the word improved, with the endless introduction of new and improved versions of almost anything on our large and small screens, on supermarket shelves, and in our online shopping carts. Or maybe it's the underlying message that if you're working to improve yourself, you're not good enough as you are.

We don't need to be fixed. 

And telling ourselves that we do, reinforced by the words self-improvement, isn't very helpful, whether it comes from inside our heads as self-talk or from somewhere else.

We may have a few cracks, perhaps, like Japanese pottery. If that's the case, let's add some figurative gold filigree, and be a different, more complex version of ourselves. Let it change us in ways that embolden us and make us even more unique. Perfect as it was; perfect as it is. Who says a perceived imperfection isn't really perfect? It's all perception, right?

Who defines perfect in your world? 

As Leonard Cohen sang, the cracks are where the light shines through. We need those cracks, those things that set us apart from anyone else. Those cracks are like our emotional fingerprints, and they make us interesting.

I, for one, am sick of "improving" myself, something I spent my younger years doing because I never felt good enough; I often felt less than. We all have "stuff" we can work on. But improvement is a self-defeating concept. Embrace your idiosyncrasies, gain mastery over those things you're passionate about, and shed the old crap that holds you back. That's not "improvement" unless you want to define it that way. But I think there's a better description. The need to improve feels like we're motivated by something outside of us, like something we should do, not something we do because we want to-- something that comes from within.

I believe, over time, we become more of who we are, and who we're meant to be...

Ancient Gravenstein, continually
evolving to be more of what it's
meant to be.

...and as we age, in particular, and grow in experience, we gain a deeper confidence and wisdom, which also brings the gift of self-acceptance, with our perfect imperfection.

As we step more firmly into our own shoes (in my case, some might say many pairs.... but that's an aside), love--and like--yourself as you are. That doesn't mean you won't have things you want to change. But become that "more of" version. Evolve your language and use words that make you feel good. Continually fine tune, grow, and adapt. This is what makes life's challenges, hurdles, and joys far more fascinating and easier to maneuver. 

How much more can we give the world if we feel good about who we already are? How much more exciting is it to focus on something we want to do, explore, or learn, rather than doing something to improve ourselves?

Let's be part of that shifting conversation.

6 things not to say to a job seeker

Breathing space... 

Chances are, you know someone who's looking for a job. Don't we all? Gone are the days when someone stays at a job long enough to retire. And while many leave by choice, countless more leave when companies reorganize, restructure or downsize.

That's where I am, along with 300+ of my former coworkers. Our layoff -- 10 percent across the board -- took place over the better part of a year, so we're all in different stages of looking for work. And some jobs are easier to find than others. Many areas in tech are in demand here in the northwest, so if that's your gig, you're likely golden. But for some of us in tighter fields, it takes longer. I thought I'd have a job by now, four months into this, and while I've landed some interviews, I haven't yet landed a job.

Well-meaning, misguided... 

So does that mean I'm a slacker? Not doing enough? Not willing to pursue any job? You'd think so, based on some of the questions I've been asked or comments I've heard, even though I know they're well-meaning. So for those of you who have friends, family or acquaintances looking for work, here are a few tips of what to say and not say.

1. You haven't found a job yet? Well, no. This question implies the job seeker isn't doing enough, or isn't doing something 'right.' Better might be, "How's the job search coming?" "Anything I can do?" 
2. Are there other things you could do... / ...can you do something else... / ...have you thought about...? Well, yes, and I am broadening my scope. But resumes must be targeted to posted job descriptions, and updating every resume to reflect a tweak in direction takes time. And while I am always open to ideas, and it's possible I haven't thought of yours (and I appreciate your perspective), likely, by this point, I have. If I appear weary, I apologize. 
3. Can't you just get any job for now? Well, no. It doesn't work that way anymore. There was a time where a job seeker could peruse the 'help wanted' ads, see something that looked interesting, say, "I could do that" -- and potentially go get that job. I suppose a version of that still happens now, although I suspect it's not that quick and would happen through a network, not an ad where the job is posted and the company is ready to hire. But it begs the question, is it worth it? If you need work because having money coming in is imperative at that exact moment, then yes. That may mean you're working holiday retail, and there's nothing wrong with that. But that said, because there's so much competition for jobs, companies tend to hire those with the experience they need now. It could take just as much effort to get the job you don't really want.  
4. Have you tried (company x, hottest company around). Well, yes. And so has everyone else. I am one of countless others vying for few positions. I am optimistic and realistic. 
5. It's harder to find work when you get to be a certain age / over x age. If I hear this one more time, I might poke my eyes out. Or theirs. Whether or not there's truth to the age-related myth for job seekers, I don't want to perpetuate that in my thinking or actions. I am still very employable, with great skills and ideas, good energy, and wisdom and experience that take time to acquire, like good judgment. Sure, there are a lot of great applicants younger than me, but we all bring something different to the workplace, and as I've stated in a previous post, there's room for all of us out there. 
6. Isn't it great to have time off? Well, kind of. Except it really isn't time off. There's an ever-present anxiety about finding work. I have more sleepless nights than not. All those questions above? If you think we don't ask ourselves those same questions, think again. At some point, they all wander through the internal dialogue. Yes, I'm able to go grocery shopping, run errands, work out or have coffee with friends in the middle of the day, but as we've all heard, finding a job is a full-time job. And looking for work typically takes a lot of energy and effort, which can be physically, mentally and emotionally exhausting.  

Honestly, I want the right job, not just any job, so I aim to be strategic with my search. While the foundations of a search are the same (LinkedIn profile, resume, talk to people!), each of us has our own process we need to accept and honor. We spend a lot of time in our places of employment and finding the right culture and experience fit is essential. I don't want to find myself back in a job search within the next year because I settled. At least, not if I don't have to.

That's not to say I'm unwilling to stretch; I absolutely am. I do know I've succumbed unwittingly to the pattern: men apply when their skills match 30 percent of a job description; women apply with about an 80 percent match (these numbers may not be 100 percent accurate but they're close). Duly noted, and I'll work on this. 

Listen, empathize, connect

So if you want to help your job seeker friend / family member / acquaintance, here are some suggestions: 

• Listen and put on your empathy hat. If you haven't been in this position, you may not have a frame of reference, especially if you haven't been in this position in the last 10 or even five years. Much has changed for the job seeker. Don't judge if they haven't found work within what seems to you like a reasonable amount of time. Slackers are few and far between. Finding the right job takes time. 
• Offer contacts. Who do you know that might be helpful? We all know people who have jobs and work for companies of all types and sizes. Whether or not they're hiring, or in a position to hire, connections are what often land the job. While the 'hidden job market' is apparently a myth, having contacts in the right places at the right time can make the difference. The industry I work in is built around relationships. 
• Be mindful. Not everyone wants to work, or would be a good fit, for company x -- the one 'everyone' wants to work for. Don't be offended if the job seeker doesn't respond favorably to every suggestion or idea. However, if you know someone, or know someone who knows someone, conversations are always worth having. Make an introduction. 

A job seeker's work space

If you've heard other questions, comments or have suggestions to add, by all means please include them in the comments. 

Onward, to that next right job!

With gratitude, 

Conversation, not knowing, and shifting gears

Spring hellebores - fresh, bright

Conversation. I am always amazed at the brilliance of just talking. That's part of what I love about coaching, but even through casual, random conversation, we can learn and see new possibilities. When we're connected, engaged and open-minded, things happen.

What comes from 'just talking' are awareness and clarity: new ideas, shared feelings, fresh thinking, and, for me, the understanding that we really are better together on this blue green planet.


New awareness

Right now, it's OK for me to not know what's next. I was reminded of this during a casual conversation while en route to a volunteer event.

With my job eliminated and no place to go each morning, my productive, corporate-trained brain is eager to be busy and feels anxious about what's next. I want to know where I'm headed, to be 'in action', to have a path, a next move.

Yet my creative, coach-trained, compassionate 'second' brain (that inner knowing, otherwise known as gut instinct) wants to slow down a little, shift gears, do something different, sit with, be with, see what bubbles to the surface. I am so much more than a cog in a corporate wheel; I have real gifts to offer the world, and I don't need 'a job' to do this. I'm in the fortunate place to not rush, to be able to explore, to sit with ambiguity.

How freeing to know I don't have to know. Even if I land another corporate role, I will do so mindfully.

Conversations are essential 

It's time for my introverted self to have more conversations. The fog that's enveloped me for weeks is finally lifting. The shift has begun and now I'm just curious to see what comes up. And... I don't have to know.

As my friend Sheryl asks in her email signature, quoting Mary Oliver, "Tell me, what is it you plan to do with your one wild and precious life?"

"...your one wild and precious life." Indeed.

I stated in an earlier post that my theme this year is 'invest' yet there's a place for 'wait and see'. What this means for me is being intentional about where, how and with whom I invest my time as I make space for what's next.

There is so much I don't know, so I'm staying open to something I may never have considered. There are many right answers, roads untraveled, and endless possibilities. I know countless people who have made big changes, as well as complete shifts, and are happier for it.

Tim Ferriss, author of The 4-Hour Workweek, suggests a person's level of success in life can often be measured by the number of uncomfortable conversations he or she is willing to have. Meaning, if you put yourself out there and talk with those you may seem unreachable, you may just find a connection and even an ally. So there's also that...

Lastly, from a lifetime-ago colleague, now life coach, in a recent email about looking back: If life only teaches you one thing, let it be that taking a passionate leap is always worth it.

Signs of new life: spring buds against a blue sky.

Life lessons: Courtesy, kindness and dignity

Dirty cat paws... 

My grandfather was adamant about treating people with courtesy, kindness and dignity. Didn't matter if that person collected your garbage every week, lived across the street, worked with you day in day out, cleaned your floors, sat at your table, or waited on you in a service environment. Income bracket, skin color or age didn't matter, either. He was first generation American, born to Swedish immigrants, merchant mariner, union employee, pretty standard middle class with first-rate values.

I often think of the lessons I learned from him in my current work environment as we move to a servant leadership model and focus on an overall customer experience. While those lessons were personal, they're easily adaptable.

I am very aware of how I'm treated in almost any circumstance, and if my customer service experience with a provider, service or seller is bad, I won't return. And as common research states, I'll also share that information with my immediate circle of family and friends. That said, I'll also share a good experience.

I like feeling valued. We all do. 

Here are a couple of my own customer experience examples:

• Nordstrom was my very first credit card and I've had that card longer than I'm willing to admit. They have a rewards program based on spending, like so many other retailers, but last month, I received an email message letting me know I had a surprise gift coming. And the next day, I received a $25 gift card. Not based on purchase amounts... and without any stated reason other than they valued me as a customer. Who needs a loyalty program with recognition like this. I'm in!
• Prior to leaving on vacation, I asked my gym, Olympic Health Club, if I could put my membership on hold while I was away. Turns out this is a benefit for month-to-month members only, and last December, I paid my membership dues for the entire year. I don't know how hard it would be to move my membership expiration two weeks out, or why they wouldn't want to offer more rewards to members who commit to an entire year in advance, but apparently they can't do that. This isn't my only disappointing experience with them - there have been many over the few years I've been there. While I like their pool, I think I'm done. My beaten path has plenty of other options these days. 

I think it's apparent that at my gym, I'm just another click of the member counter. Their support staff also don't seem empowered. I ask a question and they're hard-pressed to answer, and even more hard-pressed to answer like they care.

Having done brief stints in retail, restaurants and phone sales, I know I'm not cut out for that very public work. Even now I'm sometimes hard-pressed to be courteous and kind in certain circumstances (especially if I'm hungry; low blood sugar brings out my worst behavior). When I deviate from that moral stance and don't correct it, I'm not proud of myself. But as I practice being more kind, I have become mindful, and have caught myself being snarky to a grocery clerk or bank teller, called myself out, and apologized. No one deserves to be treated badly. Ever. Even flipping off a bad driver makes me give myself a little kick.


Kindness: empathy, compassion, patience 


My job keeps me behind a desk most of the time, but a computer screen doesn't shield bad attitudes or behavior. Long ago I learned that you can "hear" a smile in a phone call, or read between the lines in a message. It's not hard to be kind. And even small kindnesses go a long way, especially if someone's experiencing a difficult time. Kindness may be a tender word, a thoughtful note, an offer of help, or owning a mistake that isn't yours, but it may just mean taking a step back, listening, noticing, being patient, or taking the high road when it feels like that'll make a difference. I know how far it goes when said bank teller responds to my angst with kindness; I'm immediately diffused and apologetic. An exchange with an inexperienced, unsympathetic Barnes & Noble staff person resulted in the opposite experience. Poor guy. It's likely the only time in recent memory I haven't apologized. I think he may have been in the wrong job.

It's not hard. 

We can't possibly know what others are experiencing - even if they tell us. The annoying driver weaving in traffic? Maybe it's a family emergency. Benefit of the doubt goes a long way, too.

Ultimately, we're all in this together. And if that's not enough reason to be kind at least the majority of the time, or apologize when shit happens, kindness reduces stress - yours and that of your kindness recipients. Studies are proving it. And who can't do with a little less stress these days? Here's an Atlantic story for further reading.



What do dirty cat paws have to do with life lessons about courtesy, kindness, and dignity? My furry little friend, dignity not withstanding, gives me ample opportunity to practice patience. Even a little white cat needs lots of kindness, dirty paws and all.