Empathy: Been there, done that

Empathy seems to be a trend these days. Don't get me wrong; by calling it out as a trend, I'm not dissing the importance of figuratively walking in another's shoes.

As a kid, I celebrated the Pagan May Day by anonymously giving baskets of
flowers to my elderly, and in some cases, incapacitated, neighbors. I give my
grandfather credit for fostering my early ability to feel empathy.

Empathy is one of my most treasured values, and I came by it honestly - I've been there, done that in a whole lot of circumstances, and benefited from some very hard lessons.

Lately, though, I'm hearing about empathy in unlikely places, particularly in a business environment. Marketing especially seems to have co-opted empathy (as they do any value worth its salt, really). I don't think this is bad; I think it's largely been missing despite lip service about caring about and understanding the customer.

I'm also hearing the word authenticity a lot more. Maybe it's because it's also on my radar; being my authentic self has become more important than ever and was a big part of my coach training program.

The thing with empathy is that it can't be faked well. Speaking of lip service, empathy is just that without authenticity. It certainly isn't sympathy. I don't want anyone's sympathy. But I damn sure want to feel empathy when I need it.

Truth... Trust... Actions do 

speak louder than words. 

Body language. Facial expressions. Tone. Inflection. Each says something, and adds meaning to your words.

How do you show up? How do you want to be seen? Understood? Are you willing to understand?

I'm also hearing more about how we're collectively experiencing an empathy deficit. This shows up in many ways, including hate speech, bullying, racial profiling, gender bashing, the list goes on. Immigration, gay marriage, women's rights - these are in the news, everyday, and here we are in 2014. What did Shakespeare say? The play is the same, only the characters change? We've made progress, true. Yet this isn't new; there's just a new(er) term for it. There are and always have been factions of insular, small-minded people, everywhere.

I'm all for fostering ways to bring more empathy into the world. If marketing helps us get there, well, whatever it takes. The more life we experience, the more ups, downs, failures, challenges we face, if we learn from them and don't become bitter, we can be empathetic. We can walk in those other proverbial shoes. We can make a difference for each other - and ultimately ourselves.

Seek first to understand...